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Frequently Asked Questions

Got questions? No worries, we’ve got answers! Check out our FAQs to find you’re looking for. And if you still have questions, just hit us up—we’re here to help!"

 

Return Policy:

We want you to love everything from So Good Co. If something isn’t right, we’re here to help—within the limits of our small-batch and intentional production model.

SKINCARE PRODUCTS

Due to the nature of our handcrafted, small-batch formulas, we accept returns only on unused and unopened items within 14 days of delivery. To be eligible, products must be in their original packaging and condition.

If approved, refunds are issued to the original payment method (minus shipping).

  1. Are your products safe for sensitive skin or those with allergies?
    We use intentionally chosen ingredients that are gentle, effective, and rooted in nature. However, everyone's skin is different. Always patch test first, especially if you have allergies or sensitivities. Full ingredient lists are available for each product.

  2. Do your products contain preservatives?
    We use no synthetic preservatives. Instead, we rely on natural stabilizers like Vitamin E and Rosemary Extract, which help extend shelf life without compromising skin health. Store in a cool, dry place and use within 6–12 months for best results.

  3. What do you mean by “clean ingredients”?
    To us, "clean" means ingredients that are purposeful, pronounceable, and proven. No fillers, no shortcuts, and no compromises. Just what your skin actually needs — and nothing it doesn’t.

  4. Are your products vegan?
    Not at this time. While many of our ingredients are plant-based or bio-identical, several of our formulations include animal-derived components such as beef tallow or beeswax. We prioritize ingredients that are biocompatible — meaning they're naturally recognized and utilized by the human body with minimal resistance. Certain animal-based ingredients are bio-identical in structure to our own biology — made by mammals, for mammals — which means they require less effort for the skin to recognize, absorb, and benefit from. These ingredients often mimic the skin’s own natural lipid profile, enhancing barrier repair and delivering nourishment in a way that plant-derived alternatives simply can’t replicate. While plant-based ingredients can be incredibly powerful, they come from an entirely different kingdom of life. Even when structurally similar, they often require enzymatic conversion or extra steps before the body can utilize them — which sometimes results in irritation or reduced efficacy. Our approach is about working with the body, not against it. We believe in intentional formulation over trend-based marketing — and that includes choosing ingredients that support real results, not just buzzwords.

  5. Why do you use tallow or other animal-based ingredients in your skincare?
    We use tallow and other select animal-based ingredients because they offer a level of biological compatibility that’s hard to match. Tallow, in particular, mirrors the natural fatty acid profile of human skin — rich in palmitic, stearic, and oleic acids, along with fat-soluble vitamins A, D, E, and K. These nutrients nourish deeply, support the skin barrier, and absorb efficiently without clogging pores or causing disruption. Unlike synthetic or plant-based alternatives, which may require the body to break them down or adapt them for use, tallow speaks the skin’s native language. It’s evolutionary skincare — time-tested, structurally familiar, and metabolically efficient. We don’t use animal-based ingredients for novelty or nostalgia. We use them because they work — and because they respect the body’s design.

  6. Are your products cruelty-free?Yes. We believe in honoring all of creation. That means no animal testing — ever. Each formula is tested only on willing humans, with reverence for the earth, the creatures we share it with, and the divine responsibility we carry to steward them well.

  7. What makes tallow so good for the skin?
    Tallow is one of nature’s most effective moisturizers — not because it’s trendy, but because it’s bioavailable, nutrient-dense, and structurally aligned with human skin. Its fatty acid profile closely matches our own sebum, making it incredibly compatible and deeply nourishing without being greasy or pore-clogging. It’s rich in vitamins A, D, E, and K — all of which play a role in skin regeneration, elasticity, and repair. Unlike plant oils, which can sometimes sit on the surface or cause irritation in sensitive skin, tallow is readily absorbed and supports the skin’s lipid barrier at a foundational level. In short, it’s not just good — it’s So Good. Skincare made from a mammal, for a mammal. No synthetics, no guesswork — just whole, healing fat your skin understands.

  8. Why are your products more expensive than drugstore options?
    You're not just paying for product — you're investing in small-batch craftsmanship, premium ingredients, and intentionality at every step. Our formulas are rich, not watered down, and a little goes a long way.

  9. How does your product pricing reflect its value?      Our products are premium — not just in price, but in purpose. Each one is concentrated, potent, and made to last. For example, our 1 oz serum is priced at $45, but a little goes a long way, often lasting up to two months with regular use. That breaks down to about $0.75 a day for high-quality, nutrient-rich skincare. Leading competitors may offer similar price points, but often at half the size — which means you’re getting more product, more usage, and more intention per dollar. But the real value isn’t just in the ingredients — it’s in the experience. Every formula is crafted to honor the body God gave you, and to create space for peace, gratitude, and reflection. Applied with purpose, your skincare becomes more than a routine — it becomes a sacred pause in the rush of life. Because even the smallest acts of care can be an offering — a way to return thanks, and draw nearer to the One who made you.

  10. What’s the shelf life of your products?
    Our products are made fresh and meant to be used not stored. For optimal freshness and potency, we recommend using within 6–12 months. Store away from direct sunlight and heat. With average use, a 1oz bottle should last about 1-2 months. 

  11. Do you use fragrance or essential oils?
    We never use synthetic fragrance. Any scent you detect is from therapeutic-grade essential oils, chosen not just for aroma but for skin benefit. Each formula is crafted with balance and intention.

  12. Can I use your oils on my face?
    Yes. Our oils are formulated to be lightweight, nourishing, and non-comedogenic. They absorb easily and support skin barrier health without clogging pores.

  13. Are your products safe for pregnancy or nursing?
    Some are, some aren’t. We always recommend checking with your healthcare provider. If you're unsure, reach out — we're happy to walk you through ingredient lists.

  14. Do your products help with specific skin concerns (acne, aging, etc.)?
    We can’t make medical claims, but our ingredients are supported by research for their antioxidant, calming, and reparative properties. Every formula is designed to support your skin’s natural function, not override it.

  15. What if I have a reaction?
    We always recommend doing a patch test before using any new product — especially if you have sensitive skin or known allergies. Apply a small amount to the inside of your wrist or behind your ear and wait 24 hours to ensure compatibility. If you experience redness, irritation, or any unusual reaction, discontinue use immediately. Everyone’s skin is different, and even natural ingredients can trigger sensitivities. We recommend consulting a dermatologist or healthcare provider to ensure the issue is properly addressed. And of course — feel free to reach out to us as well. We're here to help and always open to feedback so we can keep doing things the right way.

  16. Where are your products made?
    All products are handmade in small batches in the USA, with love, integrity, and reverence for what’s sacred. Our guiding principle is 1st Corinthians 10:31.

  17. Are your products certified “clean” or third-party tested?
    We don’t currently hold third-party certifications, but we follow clean label principles rooted in transparency, safety, and intention. That means no synthetic preservatives, no artificial fragrance, and no harsh or questionable ingredients — ever. Our formulations are handcrafted in small batches using ethically sourced, skin-loving ingredients you can actually pronounce. We’re committed to honesty over hype, and to creating products you can trust and feel So Good about. 

  18. Are your products gender-neutral?
    100%. Our formulations are unisex, and we believe good skin and good energy are for everyone. No pink tax. No tough-guy packaging. Just sacred skincare for all. in essence, our products are made for people with skin, not demographics. While some scents lean more citrus, floral, or perceived as feminine, others carry smokier, woodsy, musky or masculine leaning notes. that being said, we don’t label them as “for men” or “for women.” Fragrance is personal. Some guys love Radiance. Some women prefer the boldness of Noble Servant. Use what resonates with you — it’s your skin, your ritual, your moment. Every formula was crafted to nourish your body, quiet the mind, and invite you into intentional and soulful reverence to bring you closer to God, and by design closer to peace. That’s what makes it sacred — not who it’s marketed to.

  19. Can I request a custom blend or bulk order for events/gifts?
    Yes! We love intentional gifting and custom orders. Reach out to us through the contact page and let’s create something meaningful together (Turnaround time will vary by order)

©2023 So Good, Ltd. Co.

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